Refunds and Disputes

Eligible Refund Scenarios

✅ Instant Approval For:

• Undelivered orders (after 10 business days)

• Damaged/defective items

• Wrong items shipped

• Price drops within 7 days of purchase

Standard Refund Process

1. Request Through:

   • Your account → “Orders” → “Request Refund”

   • Email support@voltmall.in with order#

2. Return Verification (if required)

   • We inspect within 48hrs of receiving return

3. Refund Issuance

   • Original payment method: 3-5 business days

   • Store credit: Instant processing

Dispute Resolution Process

Common Dispute Reasons

🔍 Product Not as Described
🔄 Duplicate Charges
⏳ Delayed Refunds

How We Handle Disputes

1. Submit Evidence via our dispute portal:

   • Photos/videos of issue

   • Order/payment proofs

   • Communication records

2. Resolution Timeline:

   • Initial response: 24 hours

   • Full investigation: 3-7 business days

3. Possible Outcomes:

   • Full/partial refund

   • Replacement shipment

   • Store credit bonus

Special Cases

Digital Products Refunds

• 24-hour window for accidental purchases

• Partial refunds for unused subscriptions

Third-Party Seller Disputes

• We mediate between buyer/seller

• Payment Method Specifics

Pro Tips for Faster Resolution

📌 Always check return policy before purchase
📌 Keep original packaging for 7 days
📌 Use our app for real-time status updates

Need Urgent Help?
📞 Dispute Hotline (24/7)